From time to time, employees become unhappy at work. Terms and conditions, relationships with colleagues, bullying and harassment and working conditions are all areas that sometimes cause concern to employees.
Employers can usually deal with grievances in an informal manner, but when things become more complicated, James House HR can provide expert, professional help. We will assist throughout the grievance process from drafting initial letters to providing hands-on support throughout grievance investigations and hearings. We also offer a mediation service.
To provide the best protection for your company, it is advisable to have a company grievance policy and procedure. James House HR can create a bespoke grievance procedure for your business that takes full account of your specific needs.
Frequently Asked Questions
My employee has resigned in anger without a job to go to. Shall I just accept it?
No. The matter should be treated just like a grievance, otherwise you may face a claim for constructive dismissal. The employer should always offer the employee of having their grievance dealt with using the grievance procedure. Providing that this offer is made in writing, actively encouraging the employee to utilise the grievance procedure will provide the company with valuable legal protection.
My employee is always moaning about work. Shall I just ignore him?
It is best to tackle this head on and require the employee, in writing, to either bring a formal grievance in writing, or stop complaining! This will give you the best legal protection. For further advice, contact us.
We have concluded the grievance process, but the employee is still unhappy. What should I do?
Employers need to ensure that they have offered the employee the right of appeal against the grievance decision. James House HR are happy to advise you on the grievance appeal process.